![]() ![]() Troubleshooting (Errors/Warnings defined in log files).Free product updates (for 1-year from purchase date).Maximum response time of 24 hours (M-F, 9am – 5pm PT).Transend offers Basic and Premium support with each purchase of Transend Migration Console. Transend does not offer refunds on service engagements. As such, Transend is not able to offer refunds to paying customers who later request free production licenses to migrate to Amazon WorkMail. As such, unused licenses are not subject to refund.Ĭustomers who purchase licenses to migrate to Amazon WorkMail rather than requesting free production licenses are entitled to enhanced Support & Maintenance that free licenses are not bundled with. Unused licenses do not expire and can be used at any time. In order to provide the appropriate level of technical support, Transend requires customers are able to provide software log files, as requested. In such instances, we require that you have contacted (and received) technical support to ensure you have taken all necessary steps to correctly operate the software prior to being eligible for a refund. In certain instances, if due to technical difficulties or platform incompatibilities the software will not function properly, we may, at our discretion, issue a refund. ![]() We strongly recommend that all customers download, install, and test the trial version of any product prior to making a purchase. ![]() During your trial, and after you’ve purchased the software, our support staff is available to assist with product usage issues via email or telephone. We provide a free trial of the software to let you fully evaluate our products before making a purchase decision. All Transend products are available for download on a try-before-you-buy basis. ![]()
0 Comments
Leave a Reply. |